First, safety
- Do not enter standing water if outlets or appliances may be submerged.
- If you can reach the electrical panel from a dry area, switch off basement circuits.
- A gas odour means everyone out, and the utility phoned from the street.
Stop the source
- Burst pipe or appliance? Close the main water valve.
- Sewer backup? Stop using all water in the house.
- Groundwater? Check the sump pump is running and the discharge is clear.
Record the damage
Take photographs and video before moving anything. Note the depth of water and which items are affected. Contact your insurer early.
Sewage is different. Water from a sewer backup is contaminated. Put on gloves and boots, keep children and animals clear, and think about a restoration firm.
After the water
- Remove wet carpets, cardboard and soft items quickly.
- Ventilate and dehumidify to prevent mould.
- Report sewer backups to the Region of Peel.
- Plan prevention: a backwater valve, sump pump and better grading.
Sump pump installation is described on our sump pump page. Grease in drains contributes to backups; read disposing of kitchen grease. If the flood is happening now, call us.
Worth knowing
Answers our Mississauga crew gives most
Should I pump out water right away?
Yes, for clean water. Very deep water against foundations should be removed gradually.
Will my policy pay for a sewer backup?
It depends on your policy. Sewer backup coverage is often a separate endorsement.
How do I know if it was a sewer backup?
Water rising from the floor drain, often with odour, points to the sewer.